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eStatements FAQs
 

What are the benefits of eStatements?
In addition to the availability of eStatements at no charge, eStatements are identical to paper statements. Some of the other benefits include:
  • eStatements are available faster than paper statements.
  • Access and print at least 18 months of eStatements.
  • The quarterly newsletter, important notices and promotional notices are available by clicking on “PDF Notices” under the Account History page.
  • Account information is password protected and secure.
  • Shredding paper statements will become a thing of the past.
  • They are accessible while traveling.
  • They reduce printing and mailing costs, which will benefit member-owners of the Credit Union with lower fees and loan rates as well as higher saving rates.

 
What is the cost of eStatements?
There is no cost for eStatements.


Why does Premier America Credit Union want members to sign up for eStatements?
Going paperless helps prevent identity theft; is good for the environment; and reduces the expense associated with processing and delivering paper statements.

 
Are eStatements secure?
eStatements are more secure than paper statements which can get lost, stolen or damaged in the mail. eStatements are only available with a Member Number, PIN and computer authentication. Online Banking uses advanced, industry-recognized security safeguards to keep information safe. With the addition of multi-factor authentication we have the security in place to give you peace of mind.
 
Is there a fee if I want to keep getting my paper statements instead of eStatements?
Effective November 30, 2013, there is a $2 monthly fee for each paper statement sent.
 
What if I don't want to pay the paper statement fee?
You can avoid the fee simply by switching to free eStatements.
 
Will I continue to receive paper statements if I sign up for eStatements?
No, eStatements replaces the paper statement.
 
What if I need a printed copy of my statement?
You can print and/or save your eStatements for the last 18 months. To order a paper statement, send us an email from within Online Banking or call our Member Service Specialists at 800-772-4000 or 818-772-4000. There is a fee per request.
 
When will I get my eSatement?
eStatements are generally available by the 3rd business day of the month.
 
How will I know when my eStatement is available?
We will send an email notification to the email address on file letting you know that your eStatement is available.
 
Can I receive the email notification for my eStatement at more than one email address?
At this time we are able to send the email notification to only one email address.
 
What if my email box is full, I have blocked email from premieramerica.com or Premier America does not have my current email address on file?
We are required by law to provide you with notification that your eStatement is available. If the email notification we send to you is returned as "Undeliverable," for whatever reason, we then attempt to notify you via U.S. mail. Please be aware that we will also assess a "Courtesy Paper Notice Fee" of $1.50 for each month we must send a paper notification; therefore, we urge you to provide us with an active and valid email address. To do so, log in to Online Banking and enter your email address on the "My Settings" screen.
 
Where is my eStatement located?
You can view and print your eStatement by accessing Online Banking and clicking on the "eStatements" button.
 
How long will my eStatements be available to view within Online Banking?
eStatements will be available for a rolling period of at least 18 months.
 
Will you ever email my eStatement to me?
To ensure the privacy, security and confidentiality of your account information, we do not email the actual eStatement. We will only send you a notification that is available.
 
How do I enroll for eStatements?
Log in to Online Banking then click on "eStatements". You will be asked to read and agree to the terms and condidtions.
 
What if I want to get eStatements for more than one account?
For each account, log in to Online Banking under that Member ID and provide a valid and active email address, via "My Settings" within Online Banking. You can then enroll for eStatements by clicking on the "eStatements" button.
 
How do I de-enroll from eStatements?
You can de-enroll from eStatements via Online Banking by clicking on the "eStatements" button and following the prompts. Once you are de-enrolled, you will no longer have access to your archived eStatements. If you re-enroll in eStatements, your archived eStatements will once again be available.
 
Does the eStatement have the same information as Online Banking?
Online Banking provides account information as it occurs and presents a rolling picture of account balances. Like your paper statement, the eStatement will include all account activity and transactions that occurred on your account during the previous calendar month. The eStatement provides summary data as well as groupings by transaction type.
 
Can I view checks cleared with my eStatements?
Images of cleared checks can be viewed for at leat 18 months within Online Banking. Click on the check number links in "Account History" detail of the "My Accounts" page.
 
I already check my account online using Online Banking. I don't want/need paper statements or eStatements. Please stop sending me both.
We are required by law to provide a periodic statement with applicable regulatory disclosures. When you are enrolled for eStatements, we can stop sending your paper statements.
 
 

TROUBLESHOOTING

 
I signed up for eStatements, but I have not received an email notice yet. Why?
Log in to Online Banking, click on "My Settings" to verify that the email address shown is valid and active. You can then expect to receive an email notification generally by the 3rd business day of the following month.
 
I changed my email address. How do I make sure I will be notified when my eStatement is ready?
Log in to Online Banking and provide your new email address on the "My Settings" screen.
 
I have a question/dispute about a transaction on my eStatement. What do I do?
Send us a secure email by clicking on the "Support" link inside Online Banking or telephone us as soon as you think your statement is incorrect, or if you need more information about a transaction on the statement or receipt. We must hear from you within 60 days after the error or transaction in question appears on a statement. In your communication, please provide the following information:
  • Your name and account number.
  • The dollar amount and date of the suspected error.
  • Describe the error or the transaction you are unsure about, and explain why you believe there is an error or why you need more information.

 

When I click on the eStatement link in Online Banking, I get an error message (nothing happens; I can't view the screen). What's wrong?

You will need to ensure that you are using a recommended Internet browser. If you need more additional assistance, please contact a Member Service Specialist at 800-772-4000.

 

My statement doesn't print correctly (page breaks are wrong or extra blank pages are included).

Different internet browsers (e.g. Internet Explorer, Safari, Firefox) and browser versions will affect how statements will print, and such browser limitations are not within our control.

 

 

 
 
 
 
 
 

 

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Premier America Credit Union is committed to providing exceptional service to individuals and small businesses. We offer consumer, business and youth checking and savings accounts; business loans; investment services; high yields on certificates and money market accounts; homeowner's and auto insurance; home mortgages and auto loans; as well as MasterCard and Visa credit cards. Our members enjoy free services including online banking, mobile banking, text banking, mobile apps and bill pay. We are proud to serve the communities of Chatsworth, Simi Valley, Thousand Oaks, Valencia, Santa Monica, Westlake Village, and Woodland Hills, California as well as Houston, Texas.