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Protecting Members' Identities

Premier America places the utmost importance on protecting its members from identity fraud.

If you receive a suspicious email that appears to be from Premier America Credit Union, forward the email to

Online Precautions

  • Protect the data stored on your computer with current virus software.
  • Install firewall software on your computer.
  • Open email only from senders you know.
  • Do not open attachments unless you trust the source.
  • Shop online only with companies you know.
  • Ensure the online sites are secure before you give payment information.


Personal Precautions

  • Do not share or carry written copies of PINs and Passwords.
  • Do not carry extra credit cards, social security card, birth certificate or passport, except when needed.
  • Sign up for eStatements and Bill Pay to keep your financial information out of the mail.
  • Shred discarded credit offers, receipts and other sensitive information.
  • Review your credit report annually.
  • Enroll with IdentitySecure - an advanced identity protection service you can count on. IdentitySecure provides benefits and services to help prevent, detect and resolve identity theft-related issues.

Identity Theft Anytime Advisor

Safeguard personal and financial records from fraud and identity theft. This ID Theft Coach puts special emphasis on computer safety, including emailing precautions and online shopping security. Learn how to detect phishing emails and spoofed Internet sites.

Identity Theft Warning Signs

  • Fraudulent charges appear on your credit card statement.
  • Credit card or bank statements don't arrive at the usual time.
  • You receive bills for goods or services you didn't order.
  • Suspicious inquiries appear on your credit report.
  • You start receiving phone calls from unfamiliar creditors.
  • Suddenly, you are denied credit.


Reclaim Your Identity

If you you suspect your identity has been stolen, the first step is to place a fraud alert on your file with all three credit bureaus:

(888) 397-3742
(800) 525-6285
(800) 680-7289

Next, close all accounts that were affected, and alert your financial institution and your unaffected creditors. Then, file a police report (at a station in your jurisdiction) and keep a copy. Finally, file a complaint with the FTC. Call (877) 438-4338.


More Online Protection Resource Links



Equal Housing Lender
Premier America Credit Union is committed to providing exceptional service to individuals and small businesses. We offer consumer, business and youth checking and savings accounts; business loans; investment services; high yields on certificates and money market accounts; homeowner's and auto insurance; home mortgages and auto loans; as well as MasterCard and Visa credit cards. Our members enjoy free services including online banking, mobile banking, text banking, mobile apps and bill pay. We are proud to serve the communities of Chatsworth, Simi Valley, Thousand Oaks, Valencia, Santa Monica, Westlake Village, and Woodland Hills, California as well as Houston, Texas.