Dear Valued Member,
I’m excited to share with you many great things that are happening at your credit union. Meeting our mission to provide exceptional service and value remains at the forefront of our continual efforts to improve our operations and the products you rely on. We continue to work diligently to reduce call wait times within our Contact Center and we’ve seen steady improvements as we’ve added a significant number of team members and implemented automated tools to improve our response times. We know it’s frustrating to have to wait to speak to someone about your money. We have many service improvements ahead, including the launch of online chat in August that will provide another convenient service option to you.
In 2021, we launched a new Online Banking system, and its strength is its ability to add digital services to make banking with Premier America easier. In July we’ll be launching two great services – Card Swap makes it easy to update your preferred card payment on-file with online merchants and subscription services. Rather than updating an expired card or adding a new payment card with each of your merchant or service providers, you can do it conveniently through Online Banking. The Biller Direct service simplifies paying your bills with multiple vendors. You can set up all your payees and submit real-time payments without having to visit individual vendor sites or manage multiple login credentials. It’s a great way to save time and pay bills securely.
We also have increased our service to local communities. Through the Premier America Foundation, we have expanded support of financial empowerment initiatives, the fight against hunger, and strengthening local education. With support from Premier America members and team members, the Foundation has expanded its annual scholarship program, with twelve local students receiving $1,000 to help them pursue their dreams of higher education. Last year, the Foundation also became a key donor in a multi-year capital improvement project benefiting the Boys and Girls Club of Greater Oxnard and Port Hueneme. This organization provides much needed support to local youth and their families, and we’re excited to do our part to help them expand services.
Thank you for being a valued member, and for your trust in Premier America.
President & CEO