As an institution founded upon and sustained by the strength of cooperative principles, our guiding philosophy of “people helping people” has never been more relevant than it is today. With federal, state and local governments still developing or modifying plans to ‘reopen’ our nation, it’s clear that many of our neighbors are going to need help for time to come. As a community credit union, we’re built to help. For over 60 years, we’ve been there for members through economic recessions, natural disasters and local tragedies. The COVID-19 health pandemic is certainly an unprecedented test of the fortitude of our communities, but there’s no doubt in my mind that, together, we’ll emerge from this crisis stronger than ever.
Over the past months, we’ve been focused on providing exceptional member service through all of our delivery channels, while prioritizing the well-being of our members and team members. We’ve worked hard to ensure our Call Center and the majority of our community branches remained open at normal operating hours to serve you. We’ve also transformed the way we provide service, enhancing our systems and technology while transitioning most of our support departments to a remote work environment. It’s taken tremendous dedication from our team and patience among members as we’ve worked to maintain service continuity while protecting the health of individuals at our corporate office and branches. We’re grateful for your support.
While it’s uncertain what the economic toll of this crisis will ultimately be, Premier America will continue to be here to help members secure their financial future. We remain an extremely strong and well-capitalized institution, healthy and prepared to weather the storm of this pandemic. However, true strength comes from something more. When it comes right down to it, our greatest source of strength comes from people. It’s our team’s heartfelt commitment to our members that builds our strong foundation, and the loyalty of our members that drives us onward. I’ve been humbled by the many stories members have shared over the last few months of the help and hope we’ve been able to provide to them during this crisis.
I wish you and your family safety and good health. Best regards,
Rudy Pereira President/CEO