What is the change? 
Starting on January 25, 2017, the Premier America website will disable the TLS 1.0 encryption protocol which will impact access to the website. Access to the website will be available through browsers enabled with TLS 1.1 and higher encryption.
 
Why is this happening?
The disablement of TLS 1.0 is being undertaken so we can maintain the highest security standards and ensure the safety of your data as well as align with industry-wide best practices. 
 
When will Premier America disable TLS 1.0 encryption?
The update to the Premier America website will take place on Wednesday, January 25, 2017.
 
What do I need to do to be prepared for this change?
The action required by you will depend on which browser is used to access PremierAmerica.com.
 
How will I know if my internet browser needs to be updated?
You will experience issues accessing PremierAmerica.com if your browser is a non-supported browser or if you have disabled the supported encryption protocols in the browser. 
 
Action Required for Browser Compatibility
If you experience errors, you need to ensure your browsers are compatible with TLS 1.1 or higher.

Refer to the compatibility guidelines below:
 
Microsoft Internet Explorer (IE)  
Compatibility Notes
Desktop and mobile IE version 11 Compatible with TLS 1.1 or higher by default
Desktop IE versions 8, 9, and 10 Compatible only when running Windows 7 or newer, but not by default.
Windows Vista, XP and earlier are incompatible and cannot be configured to support TLS 1.1 or TLS 1.2.
Desktop IE versions 7 and below Not compatible with TLS 1.1 or higher encryption.
Mobile IE versions 10 and below Not compatible with TLS 1.1 or higher encryption.
 
How to update settings in Internet Explorer
 
In Internet Options, click on the Advanced tab (image below for reference) at the top of the window. Scroll down to the end of the list and click in the square check boxes next to "Use TLS 1.1" and "Use TLS 1.2" if they don't already have a check mark in them. For additional security, click in the square check box next to "Use SSL 3.0" if it has a check mark in it to remove the check mark. When complete, the screen should resemble the following, where "Use TLS 1.0", "Use TLS 1.1", and "Use TLS 1.2" all have check marks in the check boxes next to them while "Use SSL 2.0" and "Use SSL 3.0" do not have check marks in the check boxes next to them. Press the OK button to save this change.
 
If you need to update your Internet Explorer browser download it here.


Mozilla Firefox - Compatible with the most version, regardless of operating system.
Browser Compatibility Notes
Firefox 27 and higher Compatible with TLS 1.1 or higher by default.
Firefox 23 to 26 Compatible, but not by default.
Use about:config to enable TLS 1.1 or TLS 1.2 by updating the security.tls.version.max config value to 2 for TLS 1.1 or 3 for TLS 1.2.
Firefox 22 and below Not compatible with TLS 1.1 or higher encryption.

 

Firefox 43 supports TLS 1.0, 1.1, and 1.2 by default. You shouldn't need to make any changes, but you can double-check the settings here if you like:

 

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.
(2) In the search box above the list, type or paste TLS and pause while the list is filtered
(3) If the security.tls.version.max preference is bolded and "user set" to a value other than 3, right-click > Reset the preference to restore the default value of 3 (4) If the security.tls.version.min preference is bolded and "user set" to a value other than 1, right-click > Reset the preference to restore the default value of 1

The values for these preferences mean:
1 => TLS 1.0
2 => TLS 1.1
3 => TLS 1.2


 

If you need to update your Firefox browser, download it here.

Google Chrome - Compatible with the most recent version, regardless of operating system.

 

Browser Compatibility Notes
Google Chrome 38 and higher Compatible with TLS 1.1 or higher by default.
Google Chrome 22 to 37 Compatible when running on Windows XP SP3, Vista, or newer (desktop), OS X 10.6 (Snow Leopard) or newer (desktop), or Android 2.3 (Gingerbread) or newer (mobile).
Google Chrome 21 and below Not compatible with TLS 1.1 or higher encryption.

 Safari
Browser Compatibility Notes
Desktop Safari versions 7 and higher for OS X 10.9 (Mavericks) and higher Compatible with TLS 1.1 or higher by default.
Desktop Safari versions 6 and below for OS X 10.8 (Mountain Lion) and below Not compatible with TLS 1.1 or higher encryption. If you need to update your Safari browser, download here.
Mobile Safari versions 5 and higher for iOS 5 and higher Compatible with TLS 1.1 or higher by default.
Mobile Safari for iOS 4 and below Not compatible with TLS 1.1 or higher encryption. If you need to update your Safari browser, download here.

How to update settings Google Chrome:
1. Open Google Chrome.
2. Click Alt F and select Settings.
3. Scroll down and select Show advanced settings...
4. Scroll down to the Network section and click on Change proxy settings...
5. Select the Advanced tab. (See image below)
6. Scroll down to Security category, manually check the option box for Use TLS 1.1 and Use TLS 1.2.
7. Click OK.

If you need to update your Chrome browser, download it here.