Our Card Management feature allows you to manage your debit and/or credit card all from the comfort of your home or the palm of your hand. We know it may be a little defficult to navigate through a new program so we've put together a few Frequently Asked Questions to help you use the feature to the max.
How do I contact Premier America Credit Union?
Member Service Representatives can be contacted at 800-772-4000, Monday – Tuesday 8 a.m. to 5 p.m., Wednesday 9 a.m. to 5 p.m., Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., or Saturday 8 a.m. to 1 p.m., PT.
When will I receive my debit card?
You should receive your debit card between 7-10 business days from the date you submit the request. If you need your card sooner, you may visit your local branch to have it instantly issued, or you can access your card information within the Card Management application, under View Card, and add your card to a Digital Wallet by selecting "Add to Wallet" for immediate utilization. Note, you must select "I want a digital and physical card" during the ordering process.
Can I have my card mailed to a different address?
For your protection and security, cards are only mailed to the address on record associated with your Premier America account. If you need to update your mailing address, please do so before submitting your new card request, by navigating to “Change of Address” under the “Settings” tab in the Main Menu. You may also visit your local branch or reach out to a Member Service Representative at 800-772-4000, Monday – Tuesday 8 a.m. to 5 p.m., Wednesday 9 a.m. to 5 p.m., Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., or Saturday 8 a.m. to 1 p.m., PT, or visit your local branch.
Why am I not able to issue a new debit card?
New cards can only be issued on eligible Premier America checking accounts for which a debit card has not already been issued. If you have any questions, please contact Customer Service.
Why do I have to enter my current Personal Identification Number (PIN) to create a new PIN?
Protecting your account is our top priority. When a request is made to change a PIN on an account, we ask for the current PIN to confirm that the account holder is the person requesting the change.
How can I change my PIN if I don’t know my current PIN?
To reset your PIN, call PINnow at 888-891-2435, 24/7 from the primary phone number associated with your account.
What does it mean to freeze my card?
Freezing a card will temporarily block new card transactions from being authorized on your account. This feature is available to you to help you protect your account if you have misplaced your card and believe you know where it is. Once you have located your card, you can remove the freeze and start using your card again.
What should I do if my card was lost or stolen?
If you lose your card or it has been stolen, please use the Replace Card feature. This feature will permanently close your card so no unauthorized transactions can be processed. When this feature is activated, we’ll know you need a new card and will mail one to your address on file. You can also visit your local branch, or reach out to a Member Service Representative at 800-772-4000, Monday – Tuesday 8 a.m. to 5 p.m., Wednesday 9 a.m. to 5 p.m., Thursday from 8 a.m. to 5 p.m., Friday from 8 a.m. to 6 p.m., or Saturday from 8 a.m. to 1 p.m., PT.
What is the difference between a lost, stolen, or damaged card?
For security purposes it’s important for us to understand why you are requesting to replace your card.
If you’ve misplaced or lost your card, please select the lost card option.
If you’ve noticed any unauthorized card transactions or believe your card has been stolen, please select the stolen card option. Lost and Stolen cards will be cancelled and replaced providing you with a new card number.
If your card is damaged or not working properly, please select the damaged card option. Since a damaged card is not compromised, you can continue to use your old card, if possible, until your new card arrives and is activated.
Is there a fee to replace my card?
There is no fee to replace a debit or credit card.
How do I report unauthorized transactions on my account?
If you notice unauthorized transactions, it is your responsibility to submit a claim by visit your local branch, or reaching out to a Member Service Representative at 800-772-4000, Monday – Tuesday from 8 a.m. to 5 p.m., Wednesday from 9 a.m. to 5 p.m., Thursday from 8 a.m. to 5 p.m., Friday from 8 a.m. to 6 p.m., or Saturday from 8 a.m. to 1 p.m., PT.
Should I notify Premier America when I travel?
Yes. If you are traveling outside of your normal purchasing area and plan on using your Premier America card, adding a travel notification will help to protect the security of your account and prevent your card transactions from being declined while traveling
How far in advance should I place my travel notification?
Travel notification should be placed within 90 days of your anticipated travel date.
Is there a maximum time allowed from my trips?
There is no maximum allowed travel but for security purposes, we recommend dividing travel notifications into 14-day intervals.
How many trips am I able to add?
There is no limit to the amount of trips you are able to add travel notifications for. For security purposes, we recommend that travel notifications do not overlap.
Can I make changes or cancel my travel notification?
Yes. You can make changes or delete a travel notification you have placed.
Do I need to place separate travel notifications for each Premier America card I will be using?
Yes. A travel notification will need to be placed on each Premier America card you plan to use while traveling. Additionally, if you have a joint account and the joint owner plans to use their card while traveling, the joint owner will need to place their own travel notification.
Will I be charged fees if I use my card internationally?
Additional fees may apply when using your card internationally. Please refer to Premier America Schedule of Fees and Credit Line Agreement disclosure for additional information.
Why can’t I access my card?
If you can’t access your card, please contact a Member Service Representative at 800-772-4000, Monday – Tuesday from 8 a.m. to 5 p.m., Wednesday from 9 a.m. to 5 p.m., Thursday from 8 a.m. to 5 p.m., Friday from 8 a.m. to 6 p.m., or Saturday from 8 a.m. to 1 p.m., PT