If you are still unable to log in, or your issue is not covered here, please contact us at 800-772-4000 during business hours, so we may personally assist you. We can also help you with requests to:
If you are continually asked to enter the one-time passcode, even though you opted to skip the extra step, please review our "Recommended Browsers & Settings" here to ensure cookies are retained. Also, see "How Login Security Works" below for more information about cookies.
Enhanced Login Security works by placing a non-invasive, non-tracking cookie on the browser of computers or mobile devices you use regularly. The cookie is encrypted and contains no externally identifiable information about you or your accounts. When you log in, Online Banking verifies your User Name and Password and checks for the presence of the cookie.
If your computer or mobile device isn't recognized– for example, you've logged in from a public computer or a device you haven't used before, you'll be prompted to choose how you want to receive the one-time access code. Then enter the unique code to securely access your accounts.
Premier America recommends you install the cookie only on computers or mobile devices you personally use regularly and trust, such as at your home or work. If your cookies are deleted, extra log in security may be required. Please check our "Recommended Browsers & Settings" here to ensure cookies are retained.
We urge you not to place the cookie on the browser of any public or shared computer or mobile device (such as one at a school, library, or Internet cafe).
But if you do, don't worry, all you have to do is clear the cache (i.e., delete the cookies) from that computer or mobile device. If you aren't sure how, please refer to our "Recommended Browsers & Settings" page here. If you forgot or are unable to clear the cache from a public, shared computer or mobile device, please call a Member Service Representative at 800-772-4000, Monday - Tuesday 8 a.m. to 5 p.m., Wednesday 9 a.m. to 5 p.m., Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., or Saturday 8 a.m. to 1 p.m., PT. A Representative will be happy to help.
Reason: There is another internet browser running an active Online Banking session. If a new browser session is started to access Online Banking, this error will display.
Reason: No session or invalid cookie session id.
Resolution: Try the following in this order:
Request Call Back for Log in Help