System and Browser Summary

Our site is optimized for use with certified/supported browsers. Other browsers might not be able to operate all of the site’s features.

System requirements 

You must use a computer that has: 

  • Microsoft Windows 10 or Mac OS X 10.10.
  • Available browser updates applied for improved security that provide anti-virus and spyware protection.
  • An internet connection with a minimum of 1 Mbps download speed. 
Please note: Satellite connections often have difficulty supporting Hypertext Transfer Protocol Secure (HTTPS) applications. Since Online Banking is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.
 

Browser requirements

Browser support is subject to change without notice, so we encourage end users to configure browsers for automatic updates. Use the latest version of your browser for the most secure experience in Online Banking.

Please note: Compatibility mode and document mode settings in browsers are not
supported by UUX. If configured, an Unsupported Browser page appears when a
user attempts to log in through a browser with one of these modes set.

Any browser not listed in the following table should be considered unsupported by Online Banking.
 
Browser  Windows  macOS
Google Chrome (Current and previous two versions)  Recommended   Recommended 
Mozilla Firefox (Current and previous two versions)  Supported  Supported
Microsoft Edge (Current and previous two versions)  Support  Unsupported
Apple Safari (Current and previous two versions)  Unsupported  Supported

Display requirements 

Prior to version 4.4.0, desktop and laptop displays could be any height but needed to be at
least a 1280-pixel width. Otherwise, the end user may need to scroll horizontally to see the
entire Online Banking user interface. However, beginning with version 4.4.0, users can view most
pages without horizontal scrolling.
 

PDF reader requirements 

Online Banking recommends the most recent version of Adobe Reader available for desktop and mobile devices. If you choose to use a third-party PDF application, we cannot guarantee documents will appear as intended.
 

Biometrics requirements 

End users can use Fingerprint Login, Touch ID, or Face ID to log in to the mobile banking
app.
 
The Fingerprint Login feature is based on the fingerprint API introduced with Android 6.0
Marshmallow. Some Samsung and Nexus phones do not support Android's API, even though
they include the hardware on the phone. These devices are not supported by Online Banking’s
Fingerprint Login feature.
 
Fingerprint Login is a free feature currently only available for login authentication on
eligible Android devices. To use this feature, you must meet the following operating system,
hardware, and release requirements:
  • Samsung Galaxy S7 or later
  • Google Nexus 7 or later
  • Google Pixel first generation or later
  • End-user registration with Fingerprint Login at the device level
Touch ID and Face ID are only available for login authentication on supported Apple iOS
devices and require end-user registration of the feature at the device level.


Mobile App requirements

This section describes the operating systems, connection types, and camera resolutions that are compatible with the Mobile App. End users can download the app from the Apple Store (for iOS devices) or Google Play (for Android devices).
 
Note the following details about the Mobile App:

  •  A valid email address and telephone number are required.

  • The Mobile App functions best when the GPS or native mapping app (also called Location Services) is enabled.

When requesting member support for the Mobile App, identify the model and operating system of the device and, if applicable, confirm that the camera is rear facing.

Please note: To deposit checks with mRDC the Mobile App, an end user must have a mobile device with a rear-facing camera with a resolution of at least 5 megapixels.

The following table provides Android requirements for the Mobile App: 

Version Online Banking
Android 8.x and later Supported
Android 7.x Limited Support
 
 
The following table provides Apple iOS requirements for the Mobile App:
 
Version Online Banking
iOS 12.x and later Supported

Please note: End users on unsupported OS versions may still access online banking through a mobile browser. The mobile browser does not offer native app features such as Mobile Remote Deposit Capture (mRDC) or push notifications.

The following table provides mobile connectivity requirements for the Mobile App: 

Connectivity Online Banking
5G Supported
4G LTE Supported
Wi-Fi Supported


Please note: Devices that do not have Location Services or native mapping applications do not support branch/ATM location functionality.


Browser Quick Reference

Any browser not listed in the following table should be considered unsupported by Online Banking. 
 
Browser Windows macOS
Google Chrome (Current and previous two versions) Recommended Recommended
Mozilla Firefox (Current and previous two versions) Supported Supported
Microsoft Edge (Current and previous two versions) Support Unsupported
Apple Safari (Current and previous two versions) Unsupported Supported
 
Mobile App Quick Reference
Version Online Banking
Android 7.x and later Supported
iOS 14.x Supported
iOS 13.x Supported
iOS 12.x Limited Support
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