Mortgage Changes

Exciting developments are happening at Premier America Credit Union!


What you need to know!

  • Your Mortgage in Online Banking
    • Your loan is listed using a combination of “Mortgage” plus the last 4 digits of your account number. You can rename it using My Settings > Other Settings > Rename and Reorder Your Accounts.
    • Your transaction history can be found in the new Mortgage Transaction and Payment Portal.
    • You can still use Move Money to make a payment by transferring funds from a Premier America account to pay your mortgage.
    • Your account number and existing automatic payments have not changed.
 
  • NEW Mortgage Transaction and Payment Portal 
    • Access your mortgage through Online Banking > My Accounts, by clicking on your mortgage. No additional log in required!
    • Make one time and recurring ACH payments from other financial institutions. Plus view scheduled payments.
    • See transaction history including payments, amortization, statements and tax documents.
    • View letters and other correspondence about your loan.
    • If you have more than one mortgage loan, you can view them separately from the Portal. Use the Change Loan tab to switch between loans.
Mortgage Transaction and Payment Portal 

 
  • Separate eStatement and paper statement - you will now receive a dedicated mortgage statement issued on or about the 17th of the month.
    • eStatements - you will receive a separate email notification when your statement is ready to view in the Mortgage Transaction and Payment Portal. Click link below for a statement example.
    • Paper statements - will be mailed on or about the 17th of the month in a separate envelope.
    • Your dedicated mortgage statement will now include expanded information, like:
      • A detailed explanation of the amount due.
      • A detailed account summary.
      • The prior month and year-to-date payment breakdown.
       See a statement example.
 

If you have any questions about your mortgage or the Account System Upgrade, please contact a Member Service Representative at 800-772-4000, option 0, Monday - Thursday from 8 a.m. to 5 p.m., Friday from 8 a.m. to 6 p.m. and Saturday from 8 a.m. to 1 p.m., PT.

Thank you for your membership and patience during this upgrade. We appreciate your trust as we strive to make it easier to meet your needs and reach tomorrow’s dreams.