FAQs

Once logged in to Online Banking, click on the account so that you are viewing the transaction history, find/click on "Details & Settings" which you will then find the "Account Number". 

Premier America's Routing Number is: 322283990

You may initiate a closure of your membership by sending a secure email with your request or call us at 800-772-4000. Any remaining funds will be mailed to the address listed on file.

To change your name on your Premier America account, you must complete a new Signature Card through DocuSign, in person, or by mail.

If you wish to deposit funds by mail, please mail it with your full name, address, and member / account number to:

Premier America Credit Union
P.O. Box 2178
Chatsworth, CA 91313-2178

It is easy to sign a DocuSign document. The document is sent to your email address and simply follow the instructions on the document. 

There are many ways to move your money into your Premier America account. You may visit any branch to make a deposit, use an ATM 24/7, use our Mobile app to make a Remote Deposit, or set up an External Transfer. 

It is easy to move money between accounts in Online Banking. Once you're logged in, click on Make a Transfer, and select which account is sending the funds and which is receiving.

To set up a transfer to an external financial institution, log into Online Banking and Manage External Acct under Services. From there, input the required information from your external account. To authorize the connection, Premier America will initiate two micro-deposits to verify the account information is correct. This process can take 2-5 business days. Once those deposits are made, you will log back into Online Banking to verify the deposit amounts. After that, you will be able to set up transfers to and from that external account from inside Online Banking. 

Log into Online Banking and select Move Money from the main menu. Then, just click on Make a Transfer and select the sending and receiving accounts. 

It is easy to change the names you see for your accounts. Simply log into Online Banking and select the account you wish you re-name. Once selected, click the pencil icon to change the nickname. 

You may update your contact information by logging into Online Banking. In the Main Menu, click on "Settings" and then "Change of Address."

On the Home page listing all of our accounts in Online Banking, click the three vertical dots (⋮) on the desired account. Select View Settings and click on account preferences. Scroll all the way down to the bottom of the page. Uncheck the option "Visibility on Home" to turn off the ability to see this on the home screen. 

Download the app on your mobile  or tablet. Launch the app and enter your username and password and then select Face ID. 

Make changes on Security Preferences to Securely Delivery message under Contact Information.

To make an Online Payment, simply click on "Make a Payment" on our website and input your payment details. You may also call us at 800-772-4000 and set up external account (does not apply for mortgage payments). Finally, you may also log into Online Banking and make a transfer from your deposit shares to your loan share (excluding mortgages).