FAQs

If you receive a text message or email about a potentially fraudulent charge, please follow the instructions and respond "Y" or "N". After responding, you will need to proceed with processing the payment again.

If you are traveling internationally, text alerts do not always work or can be slow. It is important to have a valid email address and mobile number on file to receive these notifications. 

There are a number of pre-built alerts you may set up. Simply log into Online Banking and selected Accounts Alerts under Services. There you can turn on and off alerts and set up custom alerts.