FAQs | CA & TX Frequently Asked Questions

Find answers to the most common questions from Premier America members

Quickly find the answers you need

Just input your question and our system will deliver information in seconds.

Card Services

How do I activate my new debit or credit card?

Once logged in, visit "Card Controls" on the menu bar to find "Credit Card/Debit Card Management". This will provide information advising, "Received a new credit or debit card? To activate, Click or Call: 1 (888) 861-8661".

How do I set spending limits?

Once logged in, visit "Card Controls" on the menu bar to find "Credit Card/Debit Card Management", Card Details and select Card Controls, to set your spending limits.

Change your PIN number

For all cards, you have the option to self-serve your PIN change via our Card Management portal in Online Banking, or you can call PINnow from the primary phone number associated with your account at 888-891-2435.

How do I order / request a replacement debit or credit card?

It is easy for members to request a new card for a variety of reasons. The fastest way is through Card Management in Online Banking. From there, you can request a new card for a variety of reasons. You may also visit any branch for support. Finally, for lost or stolen cards, you may call 800-772-4000 (option 4).

Premier America Credit Union is a full-service financial institution with branches in California and Texas. You may also conveniently join and open your Premier America account online.