FAQs

To get more loan coupons, you may call us at 800-772-4000 or simply send us a secure message in Online Banking. 

You may call our Loan Contact Center at 866-410-0171 or send a secure message to determine your final loan payoff amount. 

Depending on the type of your loan, there are a few ways to make your payment. For a credit card, you may conduct a simple Move Money / Pay My Loan in Online Banking to your credit card account. For other loans, visit the Make a Payment page and enter your payment details.

1. First Mortgages and Equity Loans:  You can make more than the payment amount due each month.
   • If more than one full payment is received without specific instructions, and it is not enough for two full payments, the additional amount will be applied as a principal reduction. The due date will be advanced one month, representing the full payment received.
   • If the amount received is equal to two or three full payments, the extra payment(s) will be applied and the due date advanced. (A maximum of two months paid ahead.) 
2. Homelines:  No, you do not have the option to pay ahead.  This option is not available for this product.

• Members can make higher monthly payments than their minimum amount due, and their monthly payment will advance to the following month.
  • Higher monthly payments, help lower the credit card balance, in turn, having a lower minimum payment due, but a monthly payment will not be skipped.

• Yes, pay ahead option of up to two (2) months.
  • If you continue to overpay, the overpayment will help lower your principal balance but the but the monthly payment due date will not advance.