Frequently Asked Questions about your credit or Debit card

Lost or Stolen Cards
Replacement Cards
Dispute a Charge
Report Suspected Fraud


How do I report a lost or stolen card?

Report lost/stolen cards immediately by contacting us at 800-811-2917, or 800-772-4000, opt. 3, 24/7 for assistance.


Replacement Cards

How do I replace a lost or stolen card?
Visit any Premier America branch where a card can be instantly issued to you.
Contact a Member Service Representative at 800-772-4000, opt. 0. A card will be order and sent to you. Please allow 5-7 business days for it to arrive.
           
How can I get a replacement card if my card is lost, damaged or no long works?
Visit any Premier America branch where a card can be instantly issued to you.
Contact a Member Service Representative at 800-772-4000, opt. 0. A card will be ordered and sent to you. Please allow 5-7 business days for it to arrive. Please note: Cards reissued with the same number will be temporarily suspended until the new card arrives and is activated.

What do I do if my debit or credit card has or is about to expire?

If your account is in good standing and the card is about to expire, we’ll automatically send you a new card during the month your current card will expire. If you haven’t received a new one, please call us at 800-772-4000, opt. 0 to speak to a Member Service Representative.

Dispute a Charge
How do I dispute a charge on my debit or credit card?
MasterCard requires cardholders to first contact the merchant and allow the merchant an opportunity to resolve the dispute of goods or services.
 
If the dispute cannot be resolved with the merchant, contact 800-811-2917 to file your claim.
 
Please include the following:
  • Supporting information related to the return of goods/merchandise.
  • Supporting agreements made with the merchant.
  • All merchant communications
  • Reason for dispute and why it could not be resolved with the merchant.
Disputed claims may take up to 90 days to close depending on supporting documentation received and merchant liabilities.

How long do I have to dispute a charge on my debit or credit card?
Please contact us as soon as you can at 800-811-2917 27/4 to file your claim. Or you can call (800) 772-4000, email us at notify@PremierAmerica.com, or write to:
 
Premier America Credit Union
P.O. Box 2178
Chatsworth, CA 91313-2178.
Attn: Card Disputes
 
We must hear from you no later than sixty (60) days after we sent you the first statement on which the problem or error appeared. If you tell us orally, we may require that you send us your dispute or question in writing within ten (10) business days. You must give us the following information:
 
1. Your name and account number;
2. The dollar amount and the date of the suspected error;
3. Description of the error or the transaction you are unsure about and an explanation of why you believe it is in error or why you need more information.
 
Do I have to pay the disputed amount while the card dispute is being investigated? 
When we receive the description of the error or transaction you are unsure of, we will investigate it and correct any error promptly. If we need more time, we will provisionally credit your account within ten (10) business days for the amount you think is in error, so that you will have use of the money during the time it takes us to complete our investigation.
 
How do I remove pending charges from my account?
Only a merchant can cancel your pending transaction.

Report Suspected Fraud

How do I report fraud?
Report fraud immediately by contacting us at 800-811-2917, 24/7 for assistance.
What do I do when I see an unauthorized charge?
Contact us immediately at 800-811-2917 24/7 for assistance.
 
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