Frequently asked Questions about the Conversion of your Credit Card

Is Mastercard accepted everywhere that Visa is?
Mastercard is accepted at 45 million locations worldwide. However, there will be some merchants, like Costco, who do not accept Mastercard.
What do I need to do when I receive by new card?
  1. Activate your new card by calling the number on your activation sticker.
  2. Sign the back of your new card and destroy your current Visa card.
  3. Notify companies/online merchants who regularly bill your credit card of your new card number.
  4. Add your new Mastercard to any digital wallet services, like Apple Pay™ or MasterpassTM that you currently use.
  5. Enroll your new card in 24/7 Credit and Debit Card Alerts.
    1. Log in to Online Banking and access Credit and Debit Card Alerts listed under the 'Services and Forms' tab to enroll in the service.
    2. Once enrolled, a text message will be sent to your mobile phone whenever a suspicious transaction is identified on your account.
Can I still use my current Visa after receiving my new Mastercard?
Yes. You may use your current Visa card up until it is deactivated on April 15, 2020.
How do I get a Personal Identification Number (PIN) for my new Mastercard?
First, activate your new card by calling the number provided on the activation sticker. Then call PINNow at 888-891-2435 to select a PIN.
What happens to the outstanding balance I have on my Visa card?
The balance on your Visa card will transfer to your new Mastercard.
How do I set up automatic monthly bill payments using my new Mastercard?
Simply contact companies that bill your card on a regular basis (such as phone, cable, gym memberships and insurance) to set up automatic bill payments. It's a great way to add convenience and gain peace of mind.
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