the New & Improved Online Banking Experience
Have questions about Premier America's New Online Banking? Take a look at our answers to frequently asked questions to learn more.
Premier America has moved to a new provider for Online Banking and the Mobile App.
We’re making this improvement to make online banking with Premier America easier. Our goal is to provide you with enhanced convenience and security features to fully manage your Premier America accounts online anytime and anywhere.
We will be offering Zelle person to person payment service and discontinuing Popmoney, and some services will have slightly different features.
Based on your mobile device, please see below for how to access the app.
Yes, existing internal scheduled transfers will convert over to the new system.
For scheduled transfers via an external financial institution, the schedule will convert, but before the next transfer can process, you’ll need to perform a validation process to re-link your external account.
I don’t see my Bill Pay payees, what should I do?
If you are having any issues with Bill Pay, we want to help! Please contact 877-238-7277 and we’ll help you troubleshoot your Bill Pay settings and help get you set up.
I was able to log in to Online Banking and found Bill Pay but didn’t see the payees I had entered. What should I do?
If you are having any issues with Bill Pay, we want to help! Please contact 877-238-7277 and we’ll help you troubleshoot your Bill Pay settings so you can pay bills.
I am using Safari (or Firefox) and I am receiving a message that I need to REMOVE POP UP BLOCKERS or UPDATE THE COOKIE SETTINGS, what should I do?
We have steps you can follow to get Cookies enabled in Safari for macOS. See below for instructions for Firefox.
Make sure you have a Safari window open and active; you will see the "Safari" menu in the top left of your screen. Click it and it will expand to show Safari specific options.
Where are my external accounts I previously had linked to Money Management in Online Banking? I don’t see them in the new Online Banking under Financial Tools.
I am unable to connect to Quicken (or QuickBooks), what should I do?
This is a known issue and we are working with Intuit to get it resolved. A work around is for you to download your export direct from withing Online Banking without trying to establish the Direct Connect links just yet. The down loaded export can then be imported to your Quicken/QuickBooks software.
Yes. The browser requirement is that browsers must be HTML5 compatible. We recommend you update your preferred browser application to the latest version available, not just to ensure compatibility with the new Online Banking experience, but also to ensure that Online Banking is as secure as possible.