Contact Us

We're here to help you with whatever you need

Get in touch & call member services

Assistance with general account servicing questions

M - Tu: 8 a.m. to 5 p.m.
W: 9 a.m. to 5 p.m.
Th: 8 a.m. to 5 p.m.
F: 8 a.m. to 6 p.m.
Sa: 8 a.m. to 1 p.m.
Pacific Time


Automated Banking Service


Insurance Services


CO-OP Shared Branching

Additional ways to get in touch with us

Lost or Stolen Debit Mastercard or Credit Card

For debit and credit cards, call PINnow from the primary phone number associated with your account.

General Email

  • [email protected] Note: This is not a secure email.
  • Please use Secure Message in Online Banking for account inquiries.

Report Phishing

Mailing Address

Please include your full name, address and member or account number.

Premier America Credit Union
P.O. Box 2178
Chatsworth, CA 91313-2178
or
19867 Prairie Street
Chatsworth, CA 91311-2177

Auto Insurance - Loss Payee

Loss Payee
Premier America Credit Union
P.O. Box 25545
Fort Worth, CA 76124

Assistance with Online Banking Questions

Bill Pay Support

Assistance with all loan questions including:

New or Existing Applications
Vehicle
Credit Card
Line of Credit
Personal Loans

For assistance call:

Assistance with real estate loans and servicing questions

General Fax

Loan Department Fax

We want to hear from you

Fill out the form below and one of our representatives will reach out to you shortly.
We strive to provide exceptional service. Let us know how we can help!

Frequently asked questions & answers

Once logged in to Online Banking, click on the account so that you are viewing the transaction history, find/click on "Details & Settings" which you will then find the "Account Number". 

Premier America's Routing Number is: 322283990

To change your name on your Premier America account, you must complete a new Signature Card through DocuSign, in person, or by mail.

Once logged in, visit "Messages" within the online banking menu. 

You may utilized Kash, found on the bottom right hand side of the website for general support questions. 

Notary services are available at select branch locations. Please inquire and visit the branch to confirm the availability of the service.

On the Home menu in Online Banking click on Transactions, eStatements and select Tax Documents. You may also get updated tax schedule information on our dedicated Tax Form page. 

You may update your contact information by logging into Online Banking. In the Main Menu, click on "Settings" and then "Change of Address."
To view eStatements, log into Online Banking, click on "Transactions" and then "eStatements." 
To get more loan coupons, you may call us at 800-772-4000 or simply send us a secure message in Online Banking. 
You may call our Loan Contact Center at 866-410-0171 or send a secure message to determine your final loan payoff amount. 
Depending on the type of your loan, there are a few ways to make your payment. For a credit card, you may conduct a simple Move Money / Pay My Loan in Online Banking to your credit card account. For other loans, visit the Make a Payment page and enter your payment details.
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