FAQs

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Membership

Once logged in to Online Banking, click on the account so that you are viewing the transaction history, find/click on "Details & Settings" which you will then find the "Account Number". 

Premier America's Routing Number is: 322283990

You may initiate a closure of your membership by sending a secure email with your request or call us at 800-772-4000. Any remaining funds will be mailed to the address listed on file.

To change your name on your Premier America account, you must complete a new Signature Card through DocuSign, in person, or by mail.

General Information

If you wish to deposit funds by mail, please mail it with your full name, address, and member / account number to:

Premier America Credit Union
P.O. Box 2178
Chatsworth, CA 91313-2178

You may find the hold explanation on the Membership Disclosure. It is also listed in the account activity center in Online Banking. Under the deposit it will have a break down of the holds.

Once logged in, visit "Messages" within the online banking menu. 

It is easy to sign a DocuSign document. The document is sent to your email address and simply follow the instructions on the document. 

There are three quick steps you can take immediately to reduce your fees and save yourself money. 
 
  1. Open the Smart Spending account which comes with no maintenance, service, or minimum balance fees! 
  2. Sign up for Overdraft Protection under Account Services in Online Banking. 
  3. Apply for an overdraft line of credit online, over the phone, or in person at one of our branches.
You can get the latest deposit rates by visiting our rates page on our website.
Premier America is a federally insured credit union which offer a safe and reliable place to save your money, with your deposits insured but at least $250,000 per individual depositor. For more information, visit NCUA.gov.
If you wish to avoid ATM fees, utilize one of our over 30,000 shared ATMs throughout the United States. For the most up-to-date listing, use our dynamic and searchable Branch & ATM Locator Map. Another way to avoid ATM fees is to open the Premier Plus Checking account which offers up to $20 per month in ATM fee rebates. 
To see your credit score, log into Online Banking and from the Main Menu, click on "Services" and then "FICO Score." From there, you will see your active score. 
We do! Fees vary based on the size of box. As this time boxes are only available at the Chatsworth branch.
Notary services are available at select branch locations. Please inquire and visit the branch to confirm the availability of the service.
We currently do not offer U.S. Savings Bonds.
There are many ways to move your money into your Premier America account. You may visit any branch to make a deposit, use an ATM 24/7, use our Mobile app to make a Remote Deposit, or set up an External Transfer. 
PremierAmerica.com is currently only available in English. We plan to have the site available in Spanish by mid-2024. 

Online Banking

You may pay your bills conveniently and for no fee through Online Banking Bill Pay. When logged in, click on "Pay Bills" and then select "Bill Pay." 

Scroll to the top of this page, click on the blue "LOGIN" button to expand it and click on "New User" to register.

On the Home menu in Online Banking click on Transactions, eStatements and select Tax Documents. You may also get updated tax schedule information on our dedicated Tax Form page. 

Once logged into Online Banking, select Pay Bills and then Bill Pay. On the landing page, you will see payees you have already set up. Simply select who you are paying and input the payment details. 

It is easy to move money between accounts in Online Banking. Once you're logged in, click on Make a Transfer, and select which account is sending the funds and which is receiving.

Once logged into Online Banking, go to the Main Menu and click on Pay Bills. Select Bill Pay. Once in Bill Pay, click on Activity to see your pending and processed payments. If a payment is pending, you may click on it to cancel or edit the payment. 
Once logged into Online Banking, go to the Main Menu and click on Pay Bills. select Bill Pay, select add a Company or Person and continue with the desired payment parameters. 
To set up a transfer to an external financial institution, log into Online Banking and Manage External Acct under Services. From there, input the required information from your external account. To authorize the connection, Premier America will initiate two micro-deposits to verify the account information is correct. This process can take 2-5 business days. Once those deposits are made, you will log back into Online Banking to verify the deposit amounts. After that, you will be able to set up transfers to and from that external account from inside Online Banking. 
To make a transfer to a fellow Premier America Credit Union member, click on Menu, then Move Money, then Member to Member. From there, you will select the option to link your account (to have the option for ongoing transfers) or Single (for one-time transfers). 

Zelle® is a fast, safe and easy way to send money to friends, family and other people you trust. Whether you’re paying rent, gifting money, or splitting the cost of a bill, Zelle® has you covered. Sign up by logging into Online Banking and selected Move Money from the Main Menu. Then select, Send Money with Zelle®. You will need to enroll your U.S. mobile number or email address. Then you are ready to start sending and receiving money with Zelle®.

It is quick, easy, and secure, to make a mobile deposit. Simply log into the mobile app and click on Deposit Check from the menu at the bottom of the screen. Then follow the on-screen prompts to make your mobile deposit all from the comfort of your home or office. 
From the main navigation menu, click Transactions, and then eStatements. From there, you will be able to opt-in to receive your statements via online banking or the mobile app.
Log into Online Banking and select Move Money from the main menu. Then, just click on Make a Transfer and select the sending and receiving accounts. 
It is easy to change the names you see for your accounts. Simply log into Online Banking and select the account you wish you re-name. Once selected, click the pencil icon to change the nickname. 
You may update your contact information by logging into Online Banking. In the Main Menu, click on "Settings" and then "Change of Address."
On the Home page listing all of our accounts in Online Banking, click the three vertical dots (⋮) on the desired account. Select View Settings and click on account preferences. Scroll all the way down to the bottom of the page. Uncheck the option "Visibility on Home" to turn off the ability to see this on the home screen. 
Download the app on your mobile  or tablet. Launch the app and enter your username and password and then select Face ID. 
Make changes on Security Preferences to Securely Delivery message under Contact Information.
To view eStatements, log into Online Banking, click on "Transactions" and then "eStatements." 

Card Services

Once logged in, visit "Card Controls" on the menu bar to find "Credit Card/Debit Card Management". This will provide information advising, "Received a new credit or debit card? To activate, Click or Call: 1 (888) 861-8661".

Once logged in, visit "Card Controls" on the menu bar to find "Credit Card/Debit Card Management", Card Details and select Card Controls, to set your spending limits.

For all cards, you have the option to self-serve your PIN change via our Card Management portal in Online Banking, or you can call PINnow from the primary phone number associated with your account at 888-891-2435

It is easy for members to request a new card for a variety of reasons. The fastest way is through Card Management in Online Banking. From there, you can request a new card for a variety of reasons. You may also visit any branch for support. Finally, for lost or stolen cards, you may call 800-772-4000 (option 4). 

Account Services

There are two ways member can order new checks: 

  1. In Online Banking, select Services in the main menu and select "Order Checks. 
  2. Call our Member Services Team at 800-772-4000.

Members are able to self-serve wire transfers or come into a branch to provided the needed information for the transfer. In Online Banking, go to the Main Menu, select "Move Money" and select Wire Transfer. Enter in all the needed information. 

We are able to send money internationally as an International Wire Transfer. Simply log into Online Banking and select "Move Money" under the Main Menu. Follow the steps on the International Payment option. 

There are a number of pre-built alerts you may set up. Simply log into Online Banking and selected Accounts Alerts under Services. There you can turn on and off alerts and set up custom alerts. 

From the Main Menu in Online Banking, select Services and select Stop Payment. Enter in the information for your single check or a range of checks to stop payment on. 

If you meet the requirements for the 1.50% APY Dividend, then you will earn 1.50% on the first $20,000.00 and 0.10% on the remaining balance. If you don't meet the criteria for the 1.50% dividend, you will earn 0.10% on your full balance. 

The requirements to earn the 1.50% dividend premium yield. 1) Fifteen or more Premier America Credit Union debit and / or credit card purchases must post to the card between the first day of the month and the last day of the month. 2) Must be opted in for eStatements. Rate is subject to change after account is opened. is Any points earned on a Premier America Credit Union Premier Privileges Rewards Mastercard® credit card will still accrue even if these requirements are not met. Fees may reduce earnings. 

Loans

You can get the latest mortgage rates by visiting our Mortgage Center.
You can get the latest loan rates by visiting our rates page on our website.
To get more loan coupons, you may call us at 800-772-4000 or simply send us a secure message in Online Banking. 
To make an Online Payment, simply click on "Make a Payment" on our website and input your payment details. You may also call us at 800-772-4000 and set up external account (does not apply for mortgage payments). Finally, you may also log into Online Banking and make a transfer from your deposit shares to your loan share (excluding mortgages). 
You may call our Loan Contact Center at 866-410-0171 or send a secure message to determine your final loan payoff amount. 
Depending on the type of your loan, there are a few ways to make your payment. For a credit card, you may conduct a simple Move Money / Pay My Loan in Online Banking to your credit card account. For other loans, visit the Make a Payment page and enter your payment details.

Insurance

You may submit your Proof of Insurance by calling 866-744-3819 and speaking with the Premier America Loan Tracking Center. The documents can be faxed to: 877-247-6986 or can be uploaded online at MYLOANINSURANCE.COM

Partnerships

Headquartered in the San Fernando Valley, CSUN’s deep commitment to building a brighter and more equitable future for its students, their families and the community is perfectly aligned with our core values. This strategic partnership will not only support our mission of people helping people, but it will ultimately lead to membership and lending growth, ensuring the prosperity and success of our credit union for its member-owners.
This will be a 10-year commitment supporting financial wellness and literacy programs, and the sponsorship of various campus events to benefit CSUN students, faculty, and alumni. We will also be adding a suite of co-branded debit and credit cards later this year to celebrate our partnership as the exclusive affinity card provider for the university.
Yes – as the Official Credit Union of CSUN, the partnership includes the opening of a campus credit union branch and the installation of ATM machines. Additionally, the credit union brand will be prominently displayed at university athletics fields and facilities.
The partnership includes the renaming of the university's athletics facility. The Matadome — home to CSUN's men's and women's basketball and volleyball teams — will be renamed the Premier America Credit Union Arena.
Premier America will sponsor events at CSUN's Soraya Center, as well as other events in coordination with the CSUN Alumni Association.
As a cooperatively owned not-for-profit financial institution, Premier America is committed to making responsibly prudent and sound community investments. Under the agreement, Premier America will gain significant branding and sales rights to market to CSUN’s 38,000 students and nearly 390,000 alumni. The first-year commitment to the university is $660,000 with an annual increase of 5%.
Premier America Credit Union is a full-service financial institution with branches in California and Texas.