- December 2023
- Premier America
As you are aware, instances of fraud, particularly those involving account takeovers and members unwittingly sharing their login credentials, have become an unfortunate reality across the industry. Our current investigations reveal where fraudsters are targeting our members through outbound calls, posing as Premier America team members, and pretending to address fraud on their account.
During this time of year, we often see a surge in impersonation scams. Stay safe by learning to identify and avoid them.
In impersonation scams, a scammer reaches out to you pretending to be someone you trust to get sensitive information like social security numbers, bank information, or account details. Scammers change tactics quickly making them hard to detect.
Scam Trend: Email attachment scams
Scammers send emails posing as companies and include PDF attachments stating that your account will be suspended or on hold. These attachments prompt you to click on a fraudulent link to “update your account.” These links lure you to provide personal information such as payment information or account login credentials.
Please do not click on any links or provide your information without authenticating the email or verifying the link.
Here are some important tips to identify scams and keep your account and information safe:
1. Trust business owned channels.
Always go through a mobile app or website when seeking customer service, tech support, or when looking to make changes to your account.
2. Be wary of false urgency.
Scammers may try to create a sense of urgency to persuade you to do what they're asking. Be wary any time someone tries to convince you that you must act now.
3. Scammers ask for gift card payments and Zelle payments.
Companies will never ask you to provide payment information, including gift cards (or “verification cards,” as some scammers call them) for products or services over the phone.
4. Verify links first.
Review the link for misspellings or repeated characters. Legitimate websites contain ".com" or ".com/support." Go directly to websites when seeking help with devices/services, orders or to make changes to your account.
5. Verify email senders.
Legitimate emails contain “[email protected]” in your web browser, hover over the display name under “From” to see full sender address. Look for misspellings or added or substituted characters.
Please remember DO NOT ANSWER ANY CALLS PRETENDING TO BE PREMIER AMERICA and provide them ANY information or texted security codes. Hang up and contact Premier America directly at 800-772-4000 to confirm any activity.