Introducing Voice-Activated Service 

Faster. Safer. Smarter. All with just your voice. 

We’re always looking for ways to make managing your finances simpler and more secure. That’s why we’re introducing our new Voice-Activated Contact Center as a smarter way to connect with Premier America Credit Union using nothing more than your voice. 

No more complicated phone menus or answering multiple security questions just to get the help you need. Now, when you call us, you’ll be able to speak naturally to access your accounts, get support, and resolve issues all in less time. 

Smarter Security, Built Right In 

Your security is our top priority. Our new voice technology works behind the scenes to protect your information, detect potential fraud, and even defend against emerging threats like AI-generated voices all while seamlessly verifying your identity in real time. 

Here’s how your voice helps keep your accounts secure: 

• Advanced fraud detection: Identifies and blocks up to 80% of phone-based fraud attempts.

• Defense against deepfakes: Detects synthetic or AI-generated voices with exceptional accuracy. 

• Layered protection: Combines voice biometrics, device signals, and behavioral patterns for stronger security. 

• Proactive monitoring: Flags suspicious activity before it reaches a live Contact Center team member. 

• Accurate alerts: Keeps false fraud warnings under 0.5%, so we focus only on real threats. 

Faster Service, Less Hassle 

Because your voice is recognized and verified in the background, you can skip the lengthy verification steps, PINs, and passwords. That means less time answering security questions and more time focusing on what matters most about your financial needs. 

Here’s what you’ll notice right away: 

• Quicker connections: Skip phone menus and just say what you need. We’ll connect you to the right contact center representative right away.

• Shorter calls: Voice authentication verifies you faster, so your calls are resolved more efficiently. 

• Streamlined fraud prevention: Intelligent tools stop fraud faster and help keep costs down. 

A Seamless, Stress-Free Experience 

We want every interaction with us to feel easy and secure. With our new voice-activated system, you’ll experience: 

• Frictionless authentication: Verify your identity simply by speaking.

• Faster resolutions: Spend less time on hold and more time getting the answers you need. 

• Peace of mind: Advanced security is always at work, protecting you and your accounts. 

Now Available in English and Spanish 

We’re proud to serve a diverse membership, and we want every member to feel supported. That’s why our new voice-activated Contact Center is available in both English and Spanish. Whether you’re calling to check your balance, update your account, or speak with a representative, you can do it all in the language you’re most comfortable with simply speak naturally, and our system will guide you in English or Spanish from start to finish. 

How It Works 

1. Call us as usual: Use our Contact Center phone number: 800-772-4000. 

2. Speak naturally: When prompted, simply say why you’re calling.

3. Get help quickly: Your voice is verified in the background, and you’ll be directed to the right solution faster than ever. 

There’s no setup required! You’ll automatically benefit from this enhanced experience.