Premier America - Temporary Branch Closures and Modified Operating Hours

May 1, 2020

As the impact of the Coronavirus (COVID-19) increases, we want you to know we are taking every precaution to keep our members and team members safe. Premier America continues to closely monitor the current situation and we will provide updates when normal operations are affected. Please visit this page for regular updates to our branch operations.

Temporary Branch Closures – we have branches that are temporarily closed in response to the Coronavirus emergency:
 
  • Northrop Grumman Branch - Now closed. The ATM at this location remains available.
  • Universal Studios Branch – Now closed.
  • ‚ÄčSanta Monica Branch inside the Rand Corporation – Now closed.
  • Rankin Branch - Located at 2001 Rankin Road in Houston - Now closed.
  • Burbank Branch - The Premier America Hollywood Way Branch and ATM located at 521 N. Hollywood Way in Burbank is temporarily closed due to water damage caused by a local construction project. 
     
Please Note - Face Masks Now Required
In accordance with federal, state, and local health mandates, Premier America is now requiring all members visiting a branch to wear some form of personal face covering/mask to reduce potential transmission of COVID-19. We may ask that you lower your mask briefly while being serviced at the teller line for proper identification. Please see here for the recommended CDC guidelines for correct mask use.

Branch Hours Change: The majority of our branches remain open with normal operating hours, except on Fridays, our branches will temporarily close at 5 p.m. For your safety and the health of others, we encourage you to use alternate service channels, whenever possible. Most branch transactions can be completed from the comfort and safety of your home.

Telephone Service Center Hours Change: Beginning April 22, 2020, the Telephone Service Center will temporarily open at 9 a.m. on Wednesdays. Hours of operation will be (all hours are Pacific Time):
 
Monday and Tuesday, 8 a.m. to 5 p.m.
Wednesday, 9 a.m. to 5 p.m.
Thursday, 8 a.m. to  5 p.m.
Friday, 8 a.m. to 6 p.m.
Saturday, 8 a.m. to 1 p.m.


Convenient options to manage your accounts:
  • Online Banking and the Mobile App can assist you with making transfers, depositing checks (via our Mobile App), checking balances, and so much more. If you need assistance using Online Banking, please speak with a Member Service Representative.
  • Shared branches and fee-free* ATMs let you conduct the same transactions available at a Premier America branch. You can find convenient locations using our Branch Locator.
If you have any questions or concerns, please contact a Member Service Monday - Tuesday, 8 a.m. to 5 p.m., Wednesday 9 a.m. to 5 p.m., Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., and Saturday from 8 a.m. to 1 p.m., PT.

Thank you for being a valued member and for your trust in Premier America Credit Union


*Premier America Credit Union will not charge a fee for accessing your funds at a non CO-OP network ATM owned and operated by another financial institution or business, but you may be charged a fee by the ATM owner/operator.