New Digital Banking Experience
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What's New in Digital Banking
checkmark A cleaner, simpler dashboard
See your accounts, recent activity, and important alerts all in one convenient place.
checkmark A seamless mobile and online experience
Your accounts will look and feel the same across desktop, tablet, and mobile devices, making it easier to bank whenever and wherever you need.
checkmark Enhanced security
Your financial security is always a priority. The upgraded platform includes stronger authentication tools and additional protection to help keep your information safe.
checkmark Better money management tools
Track spending, monitor transactions, and stay on top of your finances with improved tools and insights.
checkmark Faster everyday banking
Quickly transfer funds, pay bills, deposit checks, and manage your cards with fewer steps.
Check out our how-to videos to help guide you through the new Digital Experience.
Features That Put You in Control
One Login, More Access
- Easily switch between eligible accounts you have access to
- No more multiple logins for different accounts
Improved Account Management
Manage more of your banking directly within online banking:- Open new accounts
- Add accounts
- Add beneficiaries
Smarter Money Management Tools
Take greater control of your finances with built-in financial wellness tools:- Savings goals
- Budget tracking
- Spending analysis and forecasts
- Net worth tracking
- View eligible external accounts in one place
Frequently asked questions & answers
If you don't know your Account Number you can:
- Call our Member Services Team at 800-772-4000
- Click on "Ask Me Anything" and Ana will be able to verify your identity and provide additional support
- Visit your local branch
- Log in to your account.
- Tap "Menu."
- Tap "Document and Statements."
- Select "eStatements and Documents."
- Scroll and view past eStatements.
- Sign in into online banking.
- Click “Menu.”
- At the top, easily switch between Personal and Business accounts.
| Vendor | Device Operating System | Browser |
| Microsoft | Windows 11+ | Edge (last two versions) |
| Apple | Desktop: Mac OS 11+ Mobile: iOS (last two versions) | Safari (last two versions) |
| Android (last two versions) | Chrome (last two versions) | |
| Mozilla | n/a | Firefox (last two versions) |
- Enter your Username and password on the LOG IN page and click Log In.
- You should be redirected to a page to validate your identity. Provide the following:
- Last Name
- Date of Birth
- Mobile Phone
- Complete Identity Verification using one of the following MFA methods:
- Text
- Voice
- Call Center
- Enter your Verification Code.
- Enter your new Username (if required) and new Password.
- You should be logged in successfully.
This step helps meet updated security standards and better protect account information.
If members are a signer on both, members will be able to switch between their personal and business accounts within the same login.
Members need identifying information, such as member/account number and access to receive a one time security code.
First Time Sign On
- Retail Primary or Joint
- Previous Login credentials
- Last Name, Date of Birth, Mobile Number
- Access to receive (multi-factor authentication) MFA code
- Business Authorized Signer
- Previous Login credentials
- Access to receive MFA code
- Business Sub-User (Non-Signer)
- Q2 Login credentials
- Access to receive MFA code
New Registration
- Retail Primary or Joint
- First Name, Last Name, SSN, DOB, Member/Account Number
- Access to receive MFA code
- Business Authorized Signer:
- Business Tax ID, Primary Business User SSN, Member/Account Number
- Access to receive MFA code
Please click here to get started and follow the on-screen prompts.
If you’re having trouble logging in, start by using the self-service options on the login page:
- Select “Forgot Password” if you need to reset your password
- Select “Unlock Account” if your account is locked
When entering your information, make sure it matches your profile exactly and that there are no extra spaces or missing required fields.
If you still can’t access your account or don’t remember your account number or other information, please contact us at 800-772-4000 for assistance.
You can find common actions, such as transfers and payments, in the main navigation menu:
- On desktop, these options are located in the top menu
- On mobile, they are located in the bottom menu
Additional features and options can be found by selecting Menu.
Look for the “More” or menu options or view our tutorials for step-by-step guidance.
- Turning cards on/off
- Setting alerts for transactions
- Managing security settings
- Adding cards to a digital wallet
Yes. Easily view deposits and check images within the transaction details.
Yes. Financial wellness tools (like budgeting and spending insights) are now easier to find and use within the new experience.
Yes. Member-to-member transfers have been enhanced for a smoother experience.
IRA contributions will be available as a new feature, though this may be introduced in phases and targeted communications.
Business members will benefit from:
- User management (set roles and permissions for employees)
- Business Bill Pay (iPay)
- ACH origination
- Remote Deposit Capture (RDC)
- Ability to easily switch between accounts
Yes. External Transfers can be viewed under “Scheduled Transfers.”
Yes. Current Zelle enrollments should move over automatically.
No.
No. Members will need to re-verify their contact methods. For security reasons, members will need to re verify their email address and/or mobile number.
No, the experience on the new Online Banking platform should match what members experience today once they are set up.
We are working to migrate Bill Pay data. Most members will see their payees and scheduled payments carried over, though some exceptions may require re-entry.
Bill Pay may be temporarily unavailable during the transition weekend. We’ll provide specific timing in advance.
Quicken integration is still being finalized. We recommend downloading their transaction history as a precaution before the transition.
Some recurring wire setups may not transfer. Domestic and international wire templates should transfer. We will provide additional details and instructions if action is needed.
No. Cutoff times remain the same.
Yes. Some features may be discontinued or updated. If a member is impacted, we will notify them in advance with details and alternatives.
Change Jar's name is changing to Rainy Day Savings.
Spanish support is being evaluated for launch readiness. We will confirm availability closer to launch.
Zelle for business accounts will not be available at launch. If a member currently use Zelle, the member will receive advance notice with timing and alternative options.
External transfers for business accounts are expected to be removed. We will provide guidance on alternative solutions, such as ACH.
We are prioritizing enhanced security, control, and business-grade payment capabilities like ACH to better support business needs.
These changes are part of a transition to a new online banking platform that will allow us to introduce enhanced tools and capabilities over time. This transition sets the foundation for improved services in the future.
Yes, any recurring transactions tied to these discontinued services (such as Zelle or external transfers) will need to be updated before May 19 to avoid disruption.
Payments initiated prior to May 19 are expected to be processed normally. After that date, Zelle transactions will no longer be supported for business accounts.
Recurring Zelle payments will need to be discontinued prior to May 19. Clients should be guided to establish alternative payment methods.
You can continue to manage payments using alternative options such as:
- Utilizing ACH origination to move funds (requires enrollment)
- Electronic Wires
- Utilizing other Digital Payment Services (i.e. Venmo, apple pay, Cash App, Paypal, etc.)
Certain alternatives (e.g., wires, ACH origination) may carry fees depending on the member’s account type and service setup. Refer to applicable fee schedules.
We are prioritizing enhanced security, control, and business-grade payment capabilities like ACH to better support business needs.
Yes, historical Zelle transaction data will remain accessible for reference after the service is discontinued.
We recommend reviewing any current use of Zelle and setting up alternative payment methods before May 19 to avoid any disruption.
Business Relationship Managers, Branch Team Members, Contact Center teams.
Enrollment can be completed through digital online banking (Secure form).
Updates will be shared through established communication channels, including internal announcements, member notifications, and digital banking messaging.
We are actively working toward bringing Zelle back for business accounts in the future. While we don’t have a specific timeline yet, it remains a priority.
Yes, transaction history should be available for at least the past 18 months.
Yes. Historical eStatements will be available in the new Online Banking platform. eStatements for the past 18 months will be available to the member.
No. Alerts and notifications will need to be re-established.
- Make sure their contact information is up to date.
- Download any important transaction history (especially Quicken users).
- Watch for upcoming emails with important details.
Our Contact Center, branches, and online help resources will be available to assist members. We’ll also provide step-by-step guides and tutorials.
Yes. Any changes impacting your account or services will be communicated at least 30 days in advance, where required.
Disclosures will be available within Online Banking or provided during enrollment for certain services.
| Vendor | Device Operating System | Browser |
| Microsoft | Windows 11+ | Edge (last two versions) |
| Apple | Desktop: Mac OS 11+ Mobile: iOS (last two versions) | Safari (last two versions) |
| Android (last two versions) | Chrome (last two versions) | |
| Mozilla | n/a | Firefox (last two versions) |
Premier America Credit Union is a full-service financial institution with branches in California and Texas. You may also conveniently join and open your Premier America account online.