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Bill Pay

A payee is a company or person to whom money is to be paid. Example: The company or person to whom a check is to be made payable.
Clicking "+Payee" at the top of the Payments page will walk you through a one-time, step-by-step process to gather information from a recent billing statement. If the "search/frequently used" section does not work, please select "pay a company or pay a person" at the bottom of page. To receive notifications when a payee is added to bill pay, turn on "Notifications" in My account.
Below the payee name, click the "Hide payee" button. A pop-up confirmation will appear. Click OK. Hiding a payee will not affect scheduled transactions or notifications.
From Payments, click the Display menu, then click Hidden. Below the payee name, click the "Unhide payee" button. A pop-up confirmation will appear. Click OK.
Categories allow you to group your payees for customized listings, whether you’re scheduling payments, viewing pending transactions, or researching your transaction history. You can manage your categories under "My account" and assign a payee to a category when adding or editing them.
No. Comments are for your use only and will not be sent with your payment.
No. Holidays and weekends are not eligible for payment processing and will affect available dates when scheduling your payments.
Memos can be used when there is additional information about the payment you need to disclose. Example: Adding "apply extra payment to principal" on a mortgage payment.
To set up a recurring payment, click the "make it recurring" link located in the "Action" column of your payee on the Payments page. Enter the amount; select the pay-from account and the frequency by which you want your payments to be automatically scheduled.
Yes. You can view all your scheduled payments by clicking the "View more" link located in the "Pending section" of your Payments page or the "View pending transactions" link available below the schedule payment section of your Payments page.
Yes. You may edit or stop a payment until the first processing time on the process date. Payments process at 8 a.m. ET and 3 p.m. ET. While payments are processing, the availability of funds are being verified. If funds are verified and a payment is successfully processed, it cannot be edited or stopped. If payment funds are not verified due to insufficient funds, the payment can be edited or stopped up until the next processing time.
Your transaction history helps you keep track of your payments with customized reports, and by providing a detailed timeline of each transaction that you have scheduled within bill pay.
Your transaction history is stored for up to 18 months from the current date.
A payee limit is set to ensure your payments are processed as efficiently as possible.
Payments may process electronically or by check. Electronic payments will either process through ACH or by virtual cards. The goal is to deliver your payment securely, using the fastest method available for your payee.
A virtual card is a single-use, pre-paid card that is a temporary credit card number used to make your payment electronically. Because it is a temporary credit card, you will not recognize the randomly generated card number.

Virtual cards are temporary and contain the following information: card number, expiration date, and card processor name. This information is not associated with your account.

Virtual cards are an added layer of security for payments to be made by Visa, Mastercard, or Discover. The single-use cards are not associated to your checking or savings account. The card processors only receive the information that is required to make your payment to the payee on your behalf, and do not have access to your personal account information.
Your payees establish relationships to receive electronic payments through different payment processors. These processors partner with one another so more payments can be sent electronically, meaning your payment gets there faster.
Not necessarily. If your payee establishes a new electronic payment relationship or discontinues a relationship, your payment processing method may change. A check payment may start processing electronically, or vice versa depending on the payee.
You should not be charged a fee when your payment is paid using a virtual card in iPay. If you believe you were charged, please contact Customer Support to research the fee.
An eBill is an electronic presentation of your bill from your payee. eBills may be in the form of a PDF or summary information, and will provide you with the due date and amount due from your billing statement. You may also receive an alert when it’s time to schedule your payment. To receive alerts, turn them on in My Account.
If your payee is eligible for eBills in bill pay, you can add them as a payee to receive your bills electronically. You may be prompted to enter the credentials that you would use to log in to your biller site, your account number on your statement, and the ZIP Code of your payee. The payee may require other information to verify your identity. This prompt depends on the payee and what they need from you for you to register to receive your bill electronically. A benefit of an eBill is that you may also receive payment confirmations from the payee when the payment is received. This depends on the payee and if they offer payment confirmations. Note: Be sure you know your credentials and your account number to set up your payee without an error.
The Biller Connect tile allows you to click on the payee that you added to complete the process for receiving an eBill for that payee. Follow the prompts to add the required information. The set-up process may take up to 24 hours to make the connection. The time that the connection takes is controlled by your payee.
Autopay can be set up to automatically schedule your payment when your new eBill arrives. This is based on how you set your preferences when you added the payee to your list. Note: Some payees will not allow you to set up autopay in bill pay if you have autopay turned on at their site.
If you have a bill that’s too close for comfort to the due date, you can use the "Rush delivery" link to select a guaranteed delivery option in iPay. A rush payment can be used to send a payment to be delivered the next day or two days from the scheduled date. Fees will apply.
Yes. If you choose an option that includes UPS tracking, you can monitor the delivery of the payment in your iPay transaction history when you view the details.
In the iPay website, a pay-from account can be added by accessing "My account" and clicking the "Add account" link located in the pay-from account section.

You can find your account number on your checks, in your online or mobile banking app, or on your monthly statements.
In the iPay website, a pay-from account can be edited by accessing "My account", clicking the "View account" link, and clicking "Edit" next to the pay-from account.
The iPay Message center is a location within bill pay where communication regarding your account or payments can be shared securely.
iPay messages are retained for 180 days from the date the message was received or sent. Messages are systematically deleted after that.
In the iPay website, click “My account” and use the “View alerts” link under the “Notifications” section of the page to set the notification preferences within your bill pay account. To receive notifications when a payee is added, an eBill received, etc., turn on Notifications in My account. To add a reminder from the Payments page, click the payee's name and use the “Add reminder” link to have notifications sent to your phone or email when a payment is due, set up of your payee is incomplete, or incorrect information was entered.
If there are actions required in your iPay dashboard, the “Attention required” indicator will appear to notify you and provide links to help you resolve the items.
In the iPay website, the payment calendar is a monthly snapshot of transactions that are pending or processed. You can access pending payment or payment history in iPay by clicking the transaction totals displayed on any given day.
In the iPay site, under “My account”, click the “View/Edit personal information” link to review your information.
Please contact Bill Pay Support by phone at 877-575-0569. You may also initiate a Bill Pay chat for online help.
iPay is unable to provide browser support for obsolete browser versions. Supported operating systems include Windows, Mac OS, iOs – iPhone and iPad, and Android. 

Supported browsers include Google Chrome, Mozilla Firefox, Microsoft Edge, and Apple Safari. Please ensure your browsers are up to date or you may experience limited functionality.

Browser and operating system versions not on the supported list may still have functionality; however, they are not recommended. 

Please note that Microsoft Internet Explorer no longer receives feature updates and does not support modern web application security; therefore, we do not support Internet Explorer with our bill pay applications.
Premier America Credit Union is a full-service financial institution with branches in California and Texas. You may also conveniently join and open your Premier America account online.
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