FAQs

Once logged in, visit "Card Controls" on the menu bar to find "Credit Card/Debit Card Management". This will provide information advising, "Received a new credit or debit card? To activate, Click or Call: 1 (888) 861-8661".

Once logged in, visit "Card Controls" on the menu bar to find "Credit Card/Debit Card Management", Card Details and select Card Controls, to set your spending limits.

At this time, PIN changes must be completed by calling PIN Now at 888-891-2435 from the primary phone number associated with your account. For security purposes, you must call from the phone number on file.

It is easy for members to request a new card for a variety of reasons. The fastest way is through Card Management in Online Banking. From there, you can request a new card for a variety of reasons. You may also visit any branch for support. Finally, for lost or stolen cards, you may call 800-772-4000 (option 4). 

If you receive a text message or email about a potentially fraudulent charge, please follow the instructions and respond "Y" or "N". After responding, you will need to proceed with processing the payment again.

If you are traveling internationally, text alerts do not always work or can be slow. It is important to have a valid email address and mobile number on file to receive these notifications.