FAQs
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Digital Banking
If you don't know your Account Number you can:
- Call our Member Services Team at 800-772-4000
- Click on "Ask Me Anything" and Ana will be able to verify your identity and provide additional support
- Visit your local branch
- Log in to your account.
- Tap "Menu."
- Tap "Document and Statements."
- Select "eStatements and Documents."
- Scroll and view past eStatements.
- Sign in into online banking.
- Click “Menu.”
- At the top, easily switch between Personal and Business accounts.
| Vendor | Device Operating System | Browser |
| Microsoft | Windows 11+ | Edge (last two versions) |
| Apple | Desktop: Mac OS 11+ Mobile: iOS (last two versions) | Safari (last two versions) |
| Android (last two versions) | Chrome (last two versions) | |
| Mozilla | n/a | Firefox (last two versions) |
- Enter your Username and password on the LOG IN page and click Log In.
- You should be redirected to a page to validate your identity. Provide the following:
- Last Name
- Date of Birth
- Mobile Phone
- Complete Identity Verification using one of the following MFA methods:
- Text
- Voice
- Call Center
- Enter your Verification Code.
- Enter your new Username (if required) and new Password.
- You should be logged in successfully.
This step helps meet updated security standards and better protect account information.
If members are a signer on both, members will be able to switch between their personal and business accounts within the same login.
Members need identifying information, such as member/account number and access to receive a one time security code.
First Time Sign On
- Retail Primary or Joint
- Previous Login credentials
- Last Name, Date of Birth, Mobile Number
- Access to receive (multi-factor authentication) MFA code
- Business Authorized Signer
- Previous Login credentials
- Access to receive MFA code
- Business Sub-User (Non-Signer)
- Q2 Login credentials
- Access to receive MFA code
New Registration
- Retail Primary or Joint
- First Name, Last Name, SSN, DOB, Member/Account Number
- Access to receive MFA code
- Business Authorized Signer:
- Business Tax ID, Primary Business User SSN, Member/Account Number
- Access to receive MFA code
Please click here to get started and follow the on-screen prompts.
If you’re having trouble logging in, start by using the self-service options on the login page:
- Select “Forgot Password” if you need to reset your password
- Select “Unlock Account” if your account is locked
When entering your information, make sure it matches your profile exactly and that there are no extra spaces or missing required fields.
If you still can’t access your account or don’t remember your account number or other information, please contact us at 800-772-4000 for assistance.
You can find common actions, such as transfers and payments, in the main navigation menu:
- On desktop, these options are located in the top menu
- On mobile, they are located in the bottom menu
Additional features and options can be found by selecting Menu.
Look for the “More” or menu options or view our tutorials for step-by-step guidance.
- Turning cards on/off
- Setting alerts for transactions
- Managing security settings
- Adding cards to a digital wallet
Yes. Easily view deposits and check images within the transaction details.
Yes. Financial wellness tools (like budgeting and spending insights) are now easier to find and use within the new experience.
Yes. Member-to-member transfers have been enhanced for a smoother experience.
IRA contributions will be available as a new feature, though this may be introduced in phases and targeted communications.
Yes. External Transfers can be viewed under “Scheduled Transfers.”
Quicken integration is still being finalized. We recommend downloading their transaction history as a precaution before the transition.
No. Cutoff times remain the same.
Yes. Some features may be discontinued or updated. If a member is impacted, we will notify them in advance with details and alternatives.
Change Jar's name is changing to Rainy Day Savings.
Spanish support is being evaluated for launch readiness. We will confirm availability closer to launch.
Zelle for business accounts will not be available at launch. If a member currently use Zelle, the member will receive advance notice with timing and alternative options.
You can continue to manage payments using alternative options such as:
- Utilizing ACH origination to move funds (requires enrollment)
- Electronic Wires
- Utilizing other Digital Payment Services (i.e. Venmo, apple pay, Cash App, Paypal, etc.)
Certain alternatives (e.g., wires, ACH origination) may carry fees depending on the member’s account type and service setup. Refer to applicable fee schedules.
We are prioritizing enhanced security, control, and business-grade payment capabilities like ACH to better support business needs.
Yes, historical Zelle transaction data will remain accessible for reference after the service is discontinued.
Business Relationship Managers, Branch Team Members, Contact Center teams.
Enrollment can be completed through digital online banking (Secure form).
Updates will be shared through established communication channels, including internal announcements, member notifications, and digital banking messaging.
We are actively working toward bringing Zelle back for business accounts in the future. While we don’t have a specific timeline yet, it remains a priority.
Yes, transaction history should be available for at least the past 18 months.
Yes. Historical eStatements will be available in the new Online Banking platform. eStatements for the past 18 months will be available to the member.
Our Contact Center, branches, and online help resources will be available to assist members. We’ll also provide step-by-step guides and tutorials.
Yes. Any changes impacting your account or services will be communicated at least 30 days in advance, where required.
Disclosures will be available within Online Banking or provided during enrollment for certain services.
Premier America Credit Union is a full-service financial institution with branches in California and Texas. You may also conveniently join and open your Premier America account online.