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Premier America Spotlight Q2 2024

  • Newsletter
  • March 2024
  • Premier America
For 66 years now, we have gathered to discuss how this credit union can provide safe, responsible, and affordable financial services to the community. Since we began as Litton Credit Union in 1957, much has changed. But through it all, our primary focus and sole north star is you, the membership of Premier America.

We have come a long way, and your continued trust and loyalty have made our shared success possible. The credit union’s leadership and all its team members remain committed to the founding principles of going above and beyond to provide exceptional service and value.

Throughout what was undoubtably a challenging year, we remained committed to serving our community by consistently providing an exceptional experience and value. We increased dividends on our money markets, certificates, and even on our checking accounts. Our hope is to be a place of stability and consistency, one that you can count on day-in and day-out. Even in the current economic environment, that dedication has not changed. With the rise in interest rates, we saw a decline in borrowing from our members, and our lending team acted. Both in auto and mortgage, our teams launched new lending initiatives and partnerships to provide even more avenues to support our members – regardless of where they are in their individual financial journeys.

At our 2024 team kickoff, I said that I believed that if we continued to do right by the member it would always pay dividends. I truly believe that. If we do right by our members, the credit union and our communities will thrive.

2024 will be another year of action for our team, and we have identified key initiatives to help us better serve the community. We have embarked on an initiative that will provide a transformative service and online banking experience for our Spanish-speaking members. Throughout the year, we will introduce new business products and services to engage the thousands of small businesses and entrepreneurs that make our communities a great places to live. And through the Premier America Foundation, expect to see more and more opportunities to be involved as we band together to fight hunger and build financial health – which is so vital in helping our friends and neighbors build brighter tomorrows.

Finally, as a CSUN alumnus, I am thrilled at how our first full year with an on-campus branch progressed. Students and staff alike see us and know who we are. We are hosting events in the branch and around campus and making a deep impact in the lives of all students. Our values are deeply aligned, and I am thrilled for the prospects ahead. Thank you for being a valued member and for your trust in Premier America Credit Union.

Working Together for a Better Tomorrow

Giving back to our community is at the core of Premier America. Whether we're making donation to better our communties or volunteering our time, we're always looking for a way to give back. Here's a snapshot of the impact we made in Q1.
 
Over $30,000 donated to the Premier America Foundation via Interchange Income. Volunteered to give free tax services to over 8,500 low-income community members.  Provided 27 hours of financial education. Participated in 25 workshops and community events.

Staying Alert: Protecting Against Wire Fraud

In today's fast-paced digital world, managing financial transactions has become incredibly convenient. However, along with this convenience, there's also an increased risk of fraud, especially with wire transfers.

Consider this example:
A member initiates a series of wire transfers totaling hundreds of thousands of dollars to beneficiaries in Hong Kong. Several red flags immediately catch our attention:

  • Unusual Transaction Patterns: The transferred amounts exceeds the member's typical activity, which is always a cause for concern when it comes to potential fraud.
  • Lack of Clarity: The member's stated reasons for these transfers, such as investing in real estate and other ventures, lacks specificity. Legitimate investment transactions usually have clearly defined objectives.
  • Presence of Unknown Third Party: Adding to the suspicions, the member is often accompanied by an unfamiliar individual in our lobby, who appears to have no direct involvement in the transactions.

Although the member insists that everything is legitimate, the entire transaction feels a bit off and may prompt further investigation into the suspicious encounter.

In this digital age, where convenience and risk often intertwine, maintaining vigilance is paramount. Let's remain alert and trust our instincts to safeguard ourselves and our community members from potential fraudulent activities.

Protect Yourself: Recognizing Wire Transfer Fraud

Wire transfer fraud is a serious threat, but being aware of red flags can help you stay safe.
Here are some simple tips to keep in mind:

  1. Stay Educated: Learn about common fraud tactics, especially those related to wire transfers. Being informed is your best defense.
  2. Verify Requests: Always double-check the legitimacy of any wire transfer requests. If something seems unusual or involves unfamiliar parties, take extra caution.
  3. Be Wary of Overseas Transactions: Transactions abroad can be riskier, as they may be harder to trace and recover if fraud occurs. Exercise caution when dealing with international transfers.
  4. Trust Your Gut: If a request feels suspicious or too good to be true, trust your instincts. Don't hesitate to seek help or clarification.
  5. Report Any Concerns: If you suspect fraud, report it immediately to Premier America. Taking prompt action can prevent further losses and protect others.

Remember, staying vigilant and proactive is key to fighting wire transfer fraud. By following these tips and staying cautious, you can protect yourself and your finances from potential scams. When it comes to financial transactions, it's always better to be safe than sorry.

Check us out in ACTION!


 
 

Boys and Girls Club of Port Hueneme

February 15, 2024
Our team had the pleasure of providing local students who participate with the Boys and Girls Club of Port Hueneme Financial Education workshops. These workshops help teach students the importance of saving, budgeting and smart spending. 

 
 

Mexican Consulate

March 6, 2024
We've fostered a deep relationship with the Oxnard Mexican Consulate, allowing us the opportunity to reach a larger audience, and help support and educate our community members on important financial decisions.

 
 

Camarillo Old Town Association (COTA) Beer March

March 17, 2024
Just like the Camarillo Old Town Association, Premier America is deeply committed to fostering the vibrancy and growth of our beloved community. We're proud to support community events, alongside COTA, like this year's Beer March.

From Our Members

Allow us to highlight and thank our members for taking the time to provide us with feedback on their recent credit union experiences.

"Premier American Credit Union in Woodland Hills (Warner Center) is the best banking institution ever! A great team starts with having a great leader. Annie Hairapetian, greeted me with a smile and offered to help. Annie is extremely knowledgeable, answered all of my questions and explained other services the Credit Union offers. Annie is the best! Patrick Flanig has the old fashion customer service so polite and Knowledge. Patrick opened the account and asked if I have any questions with out rushing. Patrice is a very smart young man. Mahsa Hadjiaghai is amazing. Annie. Patrick and Mahsa is the dream team in Credit Union/Banking Institutions in the San Fernando Valley. Thank you Premier Credit Union for employees that really care about people."
- Veronica P. (Warner Center Branch)

"Ani Yaeghoobi was so amazing! She assisted my husband and I with our account that was hacked. I came in with tears and she spent 3 hours with us closing our account and setting us up with new accounts. She also gave us more information and instructions we needed to get completed with our issues. We left feeling safer, smiling and relieved. I can’t thank her enough. She should have a 10 star rating! And more! Thank you!!"
Colleen S. (Chatsworth Branch)

"What an amazing experience working with Shawqi! The entire team was extremely helpful and welcoming, which reassured me that I'd be in great hands here. I appreciate their professionalism, even the small talk felt familial. Overall, 10/10 experience being serviced at the Westheimer location."
- Camri H. (Houston Branch)