FAQs
Find answers to the most common questions from Premier America members
Quickly find the answers you need
Just input your question and our system will deliver information in seconds.
Resource One Transition
Originally chartered by the NCUA in 1957, Premier America proudly serves over 112,000 members with 20 branches in both Texas and California. Premier America ranks as one of the top 100 credit unions in the nation, as measured by asset size, and is committed to making it easier for members to meet today’s needs and reach tomorrow’s dreams.
The transaction is expected to be completed on April 1, 2026.
Both Premier America and Resource One are strong, values-aligned organizations that are dedicated to the same principles of excellent member service and caring community support. Resource One also wanted a partner who would continue to serve and grow with its members. Premier America is that partner.
For now, nothing changes. Continue doing your banking just like always. As we near the transition, you will receive all the information you need to be prepared.
None of the Houston-area Resource One branches will be closing as a result of this acquisition.
Yes! Premier America is a member of the Shared Branching network. You can expect the same level of service you have always had.
That is excellent news! You will continue with your accounts at Resource One and Premier America as you do today. As we approach the consolidation date, Premier America will reach out and provide additional information on how you will be supported you through the transition.
Yes, they will both change. You may get access to your accounts via Online Banking after enrolling as a new user. Your account information was sent to you in early March. If you have any questions, please call our dedicated service line at (800) 225-3328.
For help with questions related to your current accounts at Resource One, please contact the credit union directly. For questions about the transition to Premier America, please call our dedicated service line at (800) 225-3328.
Member Center Hours:
Mon - Fri: 8 a.m. to 8 p.m.
Sat: 9 a.m. to 5 p.m.
Central Time
Click here to find detailed instructions.
Each Credit Union has its own charter, which outlines who we can serve through our field of membership, which may include, live in, work, worship or attend school in specified counties. Premier America’s field of membership is for Harris, Fort Bend, and Montogomery County in Texas. If you live outside any of these counties, then the opt in is required.
All members were mailed their new account numbers in early March.
What should I do if I haven't received it?
Please visit your local branch or contact Premier America’s Contact Center.
What should I do if I haven't received it?
Please visit your local branch or contact Premier America’s Contact Center.
If you reside in Fort Bend, Harris, or Montgomery counties, or if you reside in a different county but have opted in to become a member of Premier America Credit Union, your accounts will transfer automatically. If you reside outside of the area and do not opt-in, your accounts will not transfer.
Your current Resource One deposit products will be converted to comparable Premier America deposit products. Your existing Resource One loans will retain the same rate and term once they transition to Premier America.
Please refer to the Conversion Guide that you received in the mail for additional information. You will also receive specific communications related to your current accounts and loans in March.
Your current Resource One deposit products will be converted to comparable Premier America deposit products. Your existing Resource One loans will retain the same rate and term once they transition to Premier America.
Please refer to the Conversion Guide that you received in the mail for additional information. You will also receive specific communications related to your current accounts and loans in March.
Automatic transactions (deposits and payments) will not carry over to your new Premier America account(s), so please plan to update your information as soon as possible.
If you currently have payroll direct deposit or federal recurring payments such as Social Security sent to your Resource One account, you must inform your deposit provider of your new Premier America routing number (322283990) and new Premier America account number(s), which will be sent to you in early March.
If you currently have payroll direct deposit or federal recurring payments such as Social Security sent to your Resource One account, you must inform your deposit provider of your new Premier America routing number (322283990) and new Premier America account number(s), which will be sent to you in early March.
Any direct deposits sent to your previous account information will continue to post for a limited time to allow time for you to update your information and ensure access to your funds. However, you must notify your employer, government agency, or other deposit originators to update your new account number and routing number as soon as possible, beginning on April 1, 2026.
Direct deposits using your previous account information will only be accepted through April 30, 2026. After this date, deposits will be returned to the originator, which could delay your payment.
Direct deposits using your previous account information will only be accepted through April 30, 2026. After this date, deposits will be returned to the originator, which could delay your payment.
No. Your Resource One bill payments and payees will not transfer to Premier America. Resource One bill pay services will end at 7:59 p.m. Central Time on March 31, 2026. After this time, you will no longer be able to create any new bill payments within the Resource One system, and any bill payments scheduled to process after this deadline will not be sent.
You may enroll in Premier America’s Bill Pay services beginning April 1, 2026, and you will need to re-enter your payees and set up new bill payments. We strongly recommend saving a copy of your payees and activity prior to the transition for your records.
Your Resource One transaction history and statements will not appear in your new Premier America Digital Banking platform. We recommend you download or save any information needed from the Resource One online banking system prior to March 31, 2026.
All members will receive their new cards by March 25, 2026. You will also locate instructions related to the activation bonus with the new cards.
- Plan to load your new Premier America debit and credit cards to your digital wallet on April 1, 2026.
- Please update any recurring payments on your existing Resource One debit and/or credit cards to your new Premier America debit and/or credit cards on April 1, 2026. This might include any Amazon, Venmo, Paypal, or favorite online retailers you shop at.
- Members who activate their new Premier America debit card by April 30, 2026, will receive a $5 credit posted to their primary savings account in May.
- Members who activate their new Premier America credit cards by April 30, 2026, will receive a $10 credit posted to their primary savings account in May.
Yes. All consumer and business members will receive a free supply of starter checks. Additional checks may be ordered within Digital Banking or by visiting your local branch.
Payments that are due on or before March 31, 2026, for your Resource One loans should be made to Resource One, no later than 7:59 p.m. CT. All payments due on or after April 1, 2026, on loans that are transferring to Premier America Credit Union should be made payable to Premier America Credit Union. Payments may be made by mail or within your new Digital Banking platform. For assistance, please contact us at 1-800-225-3328.
To prepare, we recommend you download or save any information needed from the Resource One online banking system prior to March 31, 2026. After April 1, 2026, to receive historical statements for your Resource One accounts after the transition, please contact Premier America Credit Union.
Premier America Credit Union is a full-service financial institution with branches in California and Texas. You may also conveniently join and open your Premier America account online.